LUJO SOUL

Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.

Responsibilities:

Providing a seamless service by taking ownership of the spa journey of your guests.

Greeting guests in a friendly and professional manner in accordance with LUJO HOTEL standards.

Being aware and comply with Health and Safety within the Spa upholding these to both guests and associates.

Having thorough knowledge of all treatments and benefits offered by the Spa.

Upselling further services and promoting retail products.

Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.

Keep work area clean and neat at all times.

Must follow all Standards and Procedures as taught by trainers or Spa Supervisor.

To ensure that a high standard of service is maintained throughout the Spa.

Assist in the operations of all spa departments as required

To maintain inventory of supplies for the operations of the spa reception

Must have the ability to courteously interact and answer all spa and hotel related questions with guests.

Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Operations Supervisor

To ensure a warm friendly welcome to all guests at all times.

Greets all guests upon their arrival, gives new guests tours of property and offers return guests “re-orientations".

Print confirmation letters and pull files for the next business day.

To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.

Requirements: 

Reading, writing and oral proficiency in the English/Russian

To be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks,

Be self-motivated,

To be flexible and able to work efficiently under pressure,

To have mathematical skills, technical aptitude and spa knowledge,

Knowledge of specific spa industry applications is desirable, such as Reservation Assistant (RA) and Fidelio

To have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration,

To have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel,

To have knowledge of current spa trends in the industry.